Careers at Zehnder Rittling

The following is representative of the general details and knowledge, skills and abilities of this position and should not be construed as a detailed description of all the work requirements or qualifications that may be inherent in the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions.

Position Summary:
Designs, develops, refines, and evaluates mechanical components and systems for terminal HV AC products. Uses concurrent engineering to reduce product time to market while adhering to project deadlines and product costs. Plans, executes and manages product development projects, while supporting technical aspects of product commercialization. Serves as a key technical resource within the organization for induction beams, radiant ceiling panels, hydronic heating and air filtration.

Duties and Responsibilities:
• Development of HV AC products from concept to production. Participation in multifunctional product development teams and liaisons with marketing for the development and specification of new concepts for HVAC products.
• Accountable for project planning and effective execution, as well as communication program status and escalating issues when appropriate.
• Evaluate and optimize concepts to meet target performance requirements, cost target, and manufacturability. Develop product designs and create prototypes from customer concepts and/or specs to test and validate ideas.
• Conduct rigorous problem solving to improve product designs, identify root cause and implement corrective action.
• Liaison with manufacturing engineers and supply chain personnel for the specification and sourcing of components and selection of suppliers.
• Communicate with suppliers, manufacturing engineering and operations to resolve issues and optimize design for manufacturability and efficiency.
• Assist end customer in resolving product related issues.
• All other duties as assigned by Manager.

Qualifications:
• BS Engineering degree (BSME preferred)
• Minimum 5 years related HV AC design & development experience in a fast paced environment.
• Experience in executing complex problem solving techniques related to design/technical issues. Good instincts and sound judgment for mechanical and structural design.
• Good understanding of design/process failure mode effects analysis, design review based on failure mode (or equivalent), change management, design for manufacturing, and related quality control techniques.
• Good working knowledge of CAD/CAM/CAE computer systems, engineering materials and design, coating technologies and advanced manufacturing technologies. Fluency in SolidWorks a plus.
• Must be able to read and interpret complex engineering drawings and have a good understanding of dimensioning and tolerances.
• Must be able to plan, organize, and implement multiple concurrent tasks.
• Excellent interpersonal skills – able to express ideas and collaborate effectively with multidisciplinary teams.
• Strong report writing skills.
• PC literate (word processing, spreadsheets, data base) and strong knowledge of project management tools is essential.
• Ability to travel approximately 10% of time to meet suppliers and customers.

If you are looking to join a team-oriented, fast-paced organization and meet the above qualifications, please forward your resume to:

Zehnder Rittling
100 Rittling Blvd.
Buffalo, NY 14220
ATTN: Human Resources

E-mail: HR@zehnder-rittling.com

M/F/D/V   EOE

The following is representative of the general details and knowledge, skills and abilities of this position and should not be construed as a detailed description of all the work requirements or qualifications that may be inherent in the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions.

Position Summary:

Serves as primary contact for sales representatives to facilitate prompt response to customer inquiries in a fast paced technical sales group. Position requires order entry, call handling, order management, and product quoting. Must work as part of a team to ensure customer requirements are met including interacting with other departments such as production scheduling and product design.

Duties and Responsibilities:

• • Manage inbound requests via phone calls and emails from Sales Representatives, primarily for quotes, sales order and product details.
  • Facilitate quotes and orders via the website and ERP software, providing accurate and complete information both internally and externally.
  • Serve as a liaison for the customer and between departments, including factory operations, design and product management.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Ability to explain and demonstrate features of products and software.
  • Manages assigned customer accounts to ensure a high level of customer satisfaction.
  • Manages special projects on an as needed basis.
  • Assists with training of new department personnel as needed.
  • All other duties as assigned by Manager.

   

Qualifications:

Education and/or experience:

High School Diploma or equivalent required. College degree preferred.

Minimum 2 years sales support/customer service experience preferably in a technical product or manufacturing environment.

Other skills:

Ability to successfully manage customer relationships

Excellent verbal and written communication skills

Outstanding time management skills

Ability to prioritize tasks and respond accordingly

Excellent problem solving skills.

Must be competent to perform basic mathematical calculations.

Computer skills:

Microsoft Windows, Word, and Excel.

Web based order entry and ERP/MRP database experience preferred

Physical Demands:

Physical demands of typical office setting. Employee is regularly required to sit and talk or hear. Specific vision requirements include close vision. Occasionally required to stand/walk.

Work Environment:

Majority of work is performed in a typical office setting. The noise level in the work environment is low.

Starting Pay $22-$26 per hour based on experience

If you are looking to join a team-oriented, fast-paced organization and meet the above qualifications, please forward your resume to:

Zehnder Rittling
100 Rittling Blvd.
Buffalo, NY 14220
ATTN: Human Resources

E-mail: HR@zehnder-rittling.com